FAQ

ORDERS

How much does shipping cost?

Shipping is free for orders from Turkey, we work with Fedex for international shipments. Shipping costs for Australia & New Zealand are $12.50, shipping costs for  US & Canada & UK & Europe and the rest of the world are $10. Find more info on our shipping page.

Where do you ship?

We ship worldwide! 

How long will it take to get my order? 

It takes 2 days to process your order, and between 5 to 10 days for shipping. Custom or pre-orders may be subject to longer processing times

How can I track my order? 

You will receive a tracking number you can use to track your order on the cargo company website. 

How do I pay?

 We accept all major credit cards. 

Are there other payment options? 

We can also accept paypal, but please send us an email to info@ohsevendays.com arrange a payment link. 

Can I cancel my order? 

You can cancel your order until the shipment is processed. Please email info@ohsevendays.com as soon as possible with a cancellation request.

My product didn’t fit... (or other issues) How can I return?

 We will accept unworn and unwashed items that were purchased at full price, please send email your order number and reason for refund to info@ohsevendays.com. All international order customers will be responsible for return shipping charges to our Istanbul location. If you are sending the piece from Turkey, we will send you a complimentary cargo label. Find more info on our returns policy

Can I return or exchange sale items? 

Unfortunately, all sale items, altered items and customs orders are final sale.

 

PRODUCTS

How are the sizes? What is your size range?

Our sizes vary for each model. Usually it is from S to L sometimes XS to XL. See full size guide here

I looked at the size guide and cannot find my measurements on it.. Can you do Custom Orders?

Yes! We try to include all body types so we do custom orders for all of our products if we have suitable fabric. All you need to do is email us your measurements at info@ohsevendays.com! Find more info on our Custom/Bespoke orders page!

How much do custom orders cost?

They cost the same as the original price of the product unless otherwise stated. 

How can I take care of my garment?

The care of the garments changes according to their fabrics. You can see how to take care of your product on its care label, for more detailed explanation you can email us at info@ohsevendays.com

I want to try your products on first . How can I?

Lovely! We have our products in stores all over the world! Check them out at our stockist page 

I don’t believe in online shopping... Can I buy them from any physical stores?

Yes! You can check the physical stores that have our products at our stockists page. 

SUSTAINABILITY

How are your products sustainable?

We mindfully make our products from deadstock fabrics from all over Istanbul. We use fabrics that are faulty, discolored, with holes, or any other reason you can think about for fast fashion brands to throw them away! We go around the faults, get what is usable and produce in full transparency.

What is deadstock fabric?

Deadstock fabric is fabric that is leftover unused fabric for different reasons. This unused fabric meterage can be doomed for landfill due to excess manufacturing or miscalculated consumptions. They can be in perfect condition but still thrown away. We at OhSevenDays try to pollute less and pick up fast fashions trash and magically turn it into beautiful sustainable slow fashion products.

Where do you find deadstock fabric? How do you source your fabrics? 

We are lucky to be in one of the world's textile capitals. The brand was actually born after our Founder, Megan Mummery stumbled across a small district of Istanbul selling off-cut fabric rolls leftover from large garment manufacturers. We either source them directly from fabric manufacturers' stocks or different middle mens who get the fabrics from different factories and sell them. 

How do you know your fabrics are sustainable?

We use natural or semi-natural fabrics. We source deadstock fabric from traceable sources and have OEKO TEX certified materials. 

What kinds of fabrics do you use?

We try to use all natural fabrics like cotton, cupro, rayon, viscose.. We also use recycled semi natural fabrics as well.

Does it really make a difference? 

Yes! Fabric production is a huge polluter of water, landfills and releases large amounts of greenhouse gases every year. By using surplus/deadstock fabrics exclusively we don't add more new fabric to an over-saturated industry. 

Is your supply chain sustainable? How do you know?

We use natural, deadstock fabric for our production. Every step of our production is based in Istanbul, that’s how we keep our hands on every step and minimize CO2 emission. 

How and where do you produce?

We work with a middle sized factory in Istanbul and we sometimes work with smaller producers for custom orders.

Is your production ethical? How do you know?

Yes! We believe in the principle “do not allow employees to work under conditions you yourself wouldn't want to work''. Our new production facility operates under a strict code of conduct and has received certification from Sedex Ethical Trade Membership (https://www.sedex.com/about-us/), an organisation ensuring businesses achieve certain standards of ethical, health, and safe working environments. You can check out our blog post for more information!